The idea of using remote desktop management is to control PC's from a location other than in front of the computer itself. This method of management is convenient for those that may have trouble with a computer and can't take the computer in to a technician.
The idea here is that if you are having issues with your computer you can contact an IT or computer repair shop to help you repair it and get you back to work without dismantling the office and packing up the computer to take it to a shop.
Larger offices and companies can make very good use of these programs. The company IT will be able to access the computers in the company from his or her office and will save time. IT's spend lots of time, traditionally, walking the beat of the office and going from computer to computer troubleshooting the machines and tuning them up for better performance. These tasks can be more efficiently accomplished with the use of a high speed transfer rate that's available in the remote programs. The applications on a computer can be updated or changed, performance checks performed, or downloads can be deposited onto the recipient desktop. The user doesn't need to close what is being worked on for the tech to access the computer. A full desktop screen can be observed by the technician to make it easy to see what may be happening. Screenshots can be captured and kept for reference or research, as in the case of an error message or other special information that may be needed to do a diagnostic on the computer. Whatever the computer user was accessing before the trouble began will be seen by the tech because he will be able to hit the back button, for example, just as though he was present in front of the computer. By seeing the operations prior to the crash or other problem the IT can make a better assessment of the situation and apply the appropriate solutions.
When the tech has isolated the problem with the computer, an action can be commanded remotely as appropriate to the repair process. The computer being repaired can be rebooted, shut off, locked or unlocked, programs launched, or applications stopped.
Many different levels of this type software exist and you can choose the one with the features you need. The basic level programs will usually allow the remote access and interactive features. Screen shots can be seen and saved.
The middle of the road programs usually give the user those features in the basic programs plus more. The capability of shutting off the computer remotely, screen cast recordings, remote user chat options, lists of applications on the computer, performance data, inventory, and the ability to print the information. For the best remote desktop management available the premium type has options that will give your IT the best chance of working efficiently and with the least hassle. There are options for OS hotfix, program folders, processor data, printer and device performance and more.
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